Our work is analysis and craft in equal measure and thus a constant development in doing, in changing, in improving.
When you face major problems or new projects within your business, there are a number of options from which you can choose once you have committed to taking action toward resolution. A common response then may be to try and grow expertise to tackle the project among in-house resources. If that isn’t an immediate option, you might look to hire a full-time resource or contractor with a specific skill set to try and fill the void. These avenues can be expensive and time-consuming options, leaving you to continue to suffer with the problem or issue while also expending resources to hire, onboard, and train that resource.
If your organization has a problem too large and complex to solve on your own, or if the problem requires a specialty skill that you don’t immediately possess within your organization, a consultant is your most efficient and cost-effective option. This is why more and more companies in the travel industry are realizing how important external help and a critical eye from an outsider can be. Challenging circumstances, unhappy guests, new market developments or stagnant growth can turn out to be significantly more expensive than a consultant’s fee.
As your trusted advisor we work according to the participatory design method and ask ourselves: Which dialog processes and planning tools are the simplest and most effective when it comes to identifying, critically prioritizing and then meeting the most urgent needs of our customers? An important part of our work is also to alleviate fears of change, to create confidence, and to initiate further processes swiftly in the process. Pragmatically and quickly, cost-effectively and sustainably.