HOSPITALITY CONSULTING | HOTEL AND TRAVEL CONSULTING
Mindset + IQ + EQ
Hospitality has been around forever. However, today, success in hospitality does not rely on the number of elevators or shoe shine machines, minibars or in-room toiletries, but on trust, flexibility, increased privacy/security and on our coworkers and staff members, their personalities, expertise and potential. We support our clients in the areas of operations, strategy, communications, sales, branding, sustainability and culinary concepts to
- optimize core business operation
- avoid/uncover hidden quality or performance issues,
- monitor, audit and personalize customer journeys
resulting in maximized guest loyalty, return rate and spending, hence greater profitability. If you are in travel, lodging or supporting transport and need an outside eye, independent advice, extra horsepower or specialized skills, → take a look at what we can do for you or → which industries we serve.
Search engines, apps and online marketplaces have changed the way we buy travel products forever. But besides to speed, convenience and digital marketing… what truly makes for a good brand experience? Emotionalized product presentations, inspiring dialogues and human touch—that is, creating real connections.
HOSPITALITY CONSULTING | HOTEL AND TRAVEL CONSULTING
Expert in hospitality for +30 years
Save costs, staff and time
Increase productivity and quality
Excellence in travel and luxury business
EXPERTS IN THE LUXURY AND HOSPITALITY INDUSTRY
Dramatically Different Consulting
At HOTEL AND TRAVEL INSIGHT we are not offering the same streamlined consulting services like most business analysts. While commerce, financial sustainability, yield forecasting and property management are success factors, we take a broader view measuring success by People, Performance and Planet. For us, any kind of hospitality would be incomplete if it were solely about commerce. Our work is about commerce with the promise of human connection.
You know how most travel today is, like, I think of it like fast food: It’s efficient, streamlined, automated and consistent, at the cost of personal, local and authentic. What if travel were like a magnificent buffet of local experiences? That’s why our agenda has expanded to help you encompass mind-shift, bespoke service, new environmental sustainability, gender and inclusion initiatives. We are committed to doing our part on climate change, responsible sourcing, preserve fresh and regional cuisine and other pressing sustainability challenges.
No doubt about it – the way we all work is going to change. New innovations will continue to drive the travel industry forward, change behavior, expectations, booking patterns and networked hospitality businesses. We fully embrace new developments and offer result-oriented assistance and consulting aiming towards long-term success. Our advice, services and interventions are custom-made, methodically proven and best practice. They are based on +30 years of experience in upscale travel, consulting and hospitality management.
We are also making conscious efforts to increase the number of women leaders and to support the next generation of hospitality professionals in reaching their full potential. We see our consulting as an awareness-building experience. We want people to recognise the necessity of repairing the damage that we have caused. The energy we consume, the water that we take for granted. The hotel industry can put that idea across. We get our customers involved so that they can spread the good word, resulting in a positive impact on guests, employees and the environment.
“What makes a great hotel? Intuitive service and an experience of a lifetime.”
Keep it stylish but simple.
Or as Leonardo da Vinci said: „Simplicity is the ultimate sophistication“
“The reason for our success is no secret. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.”
“It is wisdom to profit by yesterday’s mistakes. It is fatal to hang onto yesterday’s victories. You limit yourself. The future should be expanding. Yesterday’s experiences are the foundation on which you build today.”
“You can excuse an ugly building if the staff delivers. The people who work in the hotel interacting with the guest are creating the product, they are the people who are important, they are the ones who make it happen.”
“Hotels should be living things, not stuffy institutions”
“When the guest arrives, give him an experience that’s ahead of what he anticipates”
“There simply is no “NO” for the guest!”
“People may forget what you said – but they will never forget how you made them feel.”
“Luxury is a dream. You can’t define it. But you can feel it.”
Created, not made
Good is very definitely not good enough. So don’t compromise on quality! We believe that a merely adequate service, ordinary cuisine and a nice design will probably satisfy the average tourist but will fail to impress the discerning traveller. We help to create authentic guest experiences, incite cultural exchanges, surprise and delight your guests who are increasingly well-travelled, demanding and brand disloyal.
We challenge ourselves – and our clients – to think original. And think potential. Ensuring not only that our ideas are strategically sound, but also that they are scalable.
Our clients are looking for scrupulous analysis and impartial, specialist advice to achieve rapid commercial and cultural impact. We consult, work together, create and execute assignments for many different clients and categories, always using the simple to solve the complex.
Perfection is created, not made.
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